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Terms & Conditions

By using this website you agree to be bound by the terms of use outlined below, please take a moment to read these carefully.  Please note we reserve the right to make changes to these terms at any time by posting changes on this page, and that your continued use of the site implies acceptance of all changed terms. These terms take effect immediately, so if you don’t agree to all of them, please stop using this site.

The content of this website is protected by copyright and trademark laws.  You are not permitted to modify, copy, republish, reproduce, download, post, broadcast, transmit or otherwise use content, images or videos from this site or materials associated with this site in any way except for your own  non-commercial use.

 

Deposit & Payment

We require a 50% deposit on all items and for the balance to be paid prior to sending.

You can direct deposit to our bank account or phone through a credit card.

Credit Card charges - MasterCard & Visa Card +1.5%

                                  - American Express + 3%

Full payment must be received prior to collection or postage of jewellery.

Items not paid for in full 2 months after the agreed completion date will be charged interest at 1.0% of the balance per calendar week.

Order processing time

Please allow 4/5 weeks production time. If you have a particular time requirement, please feel welcome to discuss it with us as we always try our hardest to fit to your time-table.

 

Maintenance

We ask to be able to check and clean jewellery bought from us at least once a year to check any wear and security of settings.

We are happy to receive you in-store for cleaning & polishing of jewellery made by us at any time.

This is a free service unless you require plating to any 18ct white gold items which attracts a $60 charge per item.

 

Repairs

We ask that any repairs to items made by us are brought to us for any work required.

 

Sizing

You can either download our sizing guide or request us to send our finger size kit to you.

We offer our clients 12 months free re-sizing, as fingers can change in different seasons and due to other factors.